Shopping Related Questions

Is the picture on your website exactly what I'll receive?
While we aim for the product you receive to match the images on our website, slight variations may occur due to differences in computer displays and possible changes during shipping. If needed, we suggest visiting a professional hairdresser for adjustments.

How do I find my size or length?
You can find the size chart next to the "Add to Cart" button on each product page. Additionally, a comprehensive size chart is available at the bottom of our website for easy reference.

How do I find my color?
Our website features a color guide accessible from both the main menu and each product page. Please consult this guide to choose your desired color before placing an order.

Which style is best for me?
Choosing the right wig style depends on your face shape. We provide a guide on our website showing seven different face shapes—diamond, heart, oblong, oval, pear, round, and square—and the most flattering wig styles for each. To determine your face shape, pull your hair back, look into a mirror, and compare your face shape to our illustrations.

What is the density of the wigs?
All wigs on our website have a standard density of 150%.

What is the delivery charge?
We charge a flat rate of $10 per order for delivery. Orders over $300 qualify for free shipping.

Are all the wigs on your website in stock?
Some wigs are ready for immediate shipment, while others may require production time. Specific details are available in the "Delivery" section on our website.

Can I choose a custom-made wig?
The wigs displayed on our website represent the best aspects of each style. If you have specific customization requests, please email us, and we will relay your preferences to our factory.

How are your wigs packaged?
Each wig is carefully packaged in a mesh cap and placed in a plastic bag. For added protection during delivery, we use extra packing materials.

Do you sell wholesale?
Yes, we offer wholesale options. Please contact us directly for more information and to discuss your needs.

Do you offer discounts?
Yes, we offer a $5 discount when you sign up for an account, and free shipping on orders over $300.

Do you sell designer or brand-name wigs?
Yes, we carry a selection of designer and brand-name wigs.

What are the benefits of creating an account on your website?
Creating an account allows you to easily access your order history, track shipments, and reorder your favorite styles quickly. You'll also benefit from a faster checkout process and receive a $5 coupon upon signing up.

Is it safe to order on your site?
Yes, your privacy and security are our top priorities. All transactions are processed securely, and we ensure that your personal information remains confidential.